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Introducing Chat Support
Do you ever have a quick question that doesn't seem to be big enough for a call? What about something that needs to be addressed more quickly than a ticket? Well, you're in luck! We're introducing chat on our support site.
You can see the chat icon at the bottom right hand corner of the page. Clicking it will open a small form where you can enter a question for someone on our support team to answer. If your question ends up being too big to resolve in a chat session, we can simply convert the conversation into a ticket so that you don't have to take any additional actions.
Give it a try and let us know how you like it. We look forward to chatting with you!
Easily accessible software support is our priority. Giving you the resources you need to solve problems and find solutions is our goal.
We've started creating a library of support articles to help walk you through tasks you may have forgotten or are only just learning. If there are any specific pages you would like to see us create a tutorial for, please let us know.
In the meantime, check out our most recent tutorials, posted in the drop down menus to the Left.
New Employee Accrual/Deduction Summary Report
If you have ever needed to invesitgate timeoff accrual or deductions for an employee, you are going to love our new report!
To begin, first navigate to ePro Scheduler > Payroll > Payroll Reports > Employee Accrual/Deduction Summary. Next select an employee, date span, and bank type then click the blue 'Query' button.
Need to check out Manual Entries? You can click on the 'View' link to see all manual timeoff entries by datespan.
Schedule Worksheet Modals
We've just finished updating the new pop-up windows/modals on the Schedule Worksheet. These new modals are responsive and sized to fit on all devices!
To use the new windows, you will select the action from the worksheet like normal and instead of a separate browser window, a size responsive modal will load in the center of your screen. To close the item you can simply click anywhere outside of the item box.
Frequently Asked Question
Q: I have finished making my shift profiles and staffing templates but when I create the schedule, the employees aren't filling into the shifts. What am I missing?
A: The most common mistake we see occurs when the start time and durations of the shift profile and staffing templates don't match up exactly. Double checking that the times and days line up properly usually resolves this issue.
If you aren't sure how to check this, you can begin by navigating to ePro Scheduler > Scheduling Admin > Manage Shifts. Next click on the blue 'Staffing Templates' link.
This will open a window view showing the staffing templates and shifts in one easy to check location.
Taking a Screenshot
When encountering an error or issue, sometimes getting it resolved by our technical team can be expidited by providing a screenshot in your ticket.
If you aren't sure how to do this on a PC, you can follow the steps below.
New Mobile-Friendly ePro Scheduler Interface
Phone-Optimized ePro Scheduler tools are now available! The first cut of phone-optimized functionality includes the most commonly used Self Service tools in ePro Scheduler. These tools size appropriately for phone screens and are optimized to function intuitively on smartphones. This means no more zooming in or horizontal scrolling to do what you need to do.
When you log into ePro on a smartphone, the new phone optimized functionality will automatically load. If you need to get to functions not available in the phone interface, simply click the "Launch Desktop" option at the bottom of the navigation menu. Once on the desktop version, you can get back to the phone version by clicking the "Launch Mobile" link at the botton of the main ePro menu.
Though these tools should be very familiar to current users, the following document may be helpful: ePro Plus Mobile Document
Feedback and Feature Requests
Now that the paint is dry, let us know what you think about the new look and feel of ePro Scheduler.
If you have any suggestions to make things even better, or just have a long-standing feature request, let us know!
Send us an email to Feedback@ecoresoftware.com with your thoughts and ideas. Everything submitted is looked at and considered by our software team while making improvements and upgrades.
Community feedback is what helps keep our software best in class. By integrating the functionality from requests, we can serve you and your business in industry specific ways.
So, let us know how we can make ePro Scheduler better for you and the emergency services you provide.
New Vehicle Checklists Video Tutorial
Check out our new walk through on using the Drag and Drop check list!
New Vehicle Checklists w/Drag and Drop Design
Users of ePro Fleet are getting a major upgrade in the area of Vehicle Checklists! The tool has been completely reworked to include drag and drop design of one or two column checklists that auto-resize to fit the user's screen, the ability for the employee to save a checklist and finish it later, a detailed transaction log of all changes made to a checklist template, and the ability to run date-span reports on checklist data that display the fields in a checklist in a tabular format!
For more information, you can download the overview from the 'Help Documents' menu to the left of this article.
If you don't use ePro Fleet, but would like to set up a time for a live demo, please contact us here!
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